Compliance and Security in Customer Communications Management: Ensuring Data Protection
Customer communications management or CCM aids businesses in designing, managing, and delivering communication that is personalized to the customer in order to enhance the overall customer experience. Compliance and security in CCM is immensely vital for ensuring data protection and maintaining customer trust. Security compliance management involves a set of policies, procedures, and other internal controls used by CCM service providers to fulfill its regulatory requirements for data privacy and protection. It is a subset of regulatory compliance management that specifically addresses data protection. CCM service providers ideally try to follow industry best practices when it comes to security and compliance using frameworks and guidelines like OWASP, NIST, CIS, and CSA. They also conduct security architecture review, threat intelligence and threat monitoring regularly to consistently improve their processes, and allow for improved data privacy. By availing assistance from a good