SinchCCM

  Welcome packets, statements, correspondence and forms have been important methods for organizations of varying types to interact with their customers. For the last decade or so, a large number of financial institutions have invested in  Digital Document Creator   and customer communications management systems to manage these interactions with their customers in a seamless and simplified manner. Platforms facilitating the creation and sharing of digital documents significantly help banks, insurance companies and more to meet the rapidly evolving demands of digital customers. Financial institutions of today need communications that conform to multiple channels from a common source and content that adapts to the customer context efficiently. To achieve this, industrialization of customer communications management becomes imperative, along with keeping pace with business needs and regulatory changes. The privacy of the customers should be maintained as well. Fortunately, ...

  There are a variety of reasons due to which companies shall need to communicate with their customers, right from practical reasons like sharing billing, service announcements and product upgrade details, to marketing purposes like promoting membership drives, special offers and free trials. In the highly complex and competitive landscape of today, companies need proper  Customer engagement platform  and management solutions to execute customer communications seamlessly. Use of customer communication management systems  Customer or  Client Communication Management   [CCM] platforms are designed to improve customer experience with the help of personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) companies make use of these solutions to design, develop and deliver critical business communications that are interactive and personalized. These customer communications go a long way in drivin...